San Francisco Fraud Hotline Webinar: Using Root Cause Analysis to Enhance Your Anti-Fraud and Ethics Process

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Join us for the next installment of the City and County of San Francisco’s Fraud Hotline Webinar Series, which will air on June 23, 2020 at 11:30 a.m. Pacific Time.



Using Root Cause Analysis to Enhance Your Anti-Fraud and Ethics Process



Jonathan T. Marks, CPA, CFF, CITP, CGMA, CFE & NACD Board Fellow

Partner | Firm Practice Leader, Global Forensic, Compliance & Integrity Services

Baker Tilly Virchow Krause, LLP



Root cause analysis is a tool to help identify not only what and how an event occurred, but also why it happened. It is a key element of a fraud risk management program and now a best practice of an organization’s compliance program. When you determine why an event or failure occurred, you can recommend workable corrective measures that deter future fraud events of the type observed. It’s important you think critically by asking the right questions, applying the proper level of skepticism and, when appropriate, examining the information from multiple perspectives.


You will learn how to:

  • Identify root causes (not just causal factors) using proven techniques.
  • Initiate a root cause analysis incident exercise.
  • Assess Socratic questioning and how it can be used in the root cause analysis process.
  • Implement three lines of defense as part of the root cause analysis, which will help the audit committee and senior management understand where the breakdowns occurred.


Jonathan will also provide a brief segment on how he is continuing his work on root cause analysis during the COVID-19 pandemic and answer questions related to this at the end of the presentation.



The webinar will begin promptly at 11:30 a.m. Pacific Time. Please log in between 11:20 and 11:30 a.m. Pacific Time. Access the webinar via Webex here.



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