Roadmap for improving Muni service issued to the San Francisco Municipal Transportation Agency (SFMTA)

muni train

The Transit Working Group found that the primary issues affecting Muni service reliability are workforce shortages, traffic congestion, and the state of repair of vehicles and infrastructure


San Francisco, CA — The Controller’s Office has issued a report which lays out 17 recommendations for the San Francisco Municipal Agency (SFMTA).


In June 2019, a group made up of experts, elected officials, and community stakeholders was assembled Mayor Breed, together with Supervisor Mandelman and Supervisor Peskin to provide guidance for the new Director of Transportation at the SFMTA. The working group was tasked with reviewing the performance of the City’s current bus and rail system and recommending actionable steps that the City can take to improve service for riders.


The working group was composed of local elected officials, transit stakeholders, labor representatives, and industry experts who have run transit agencies around the country. The group was co-chaired by Ed Harrington, the City’s former Controller, and Gwyneth Borden, Vice Chair of the SFMTA Board of Directors. The working group was supported by staff from the Controller’s Office, the SFMTA, and the San Francisco County Transportation Authority.


During the past six months, the Working Group validated some of SFMTA’s existing processes, while creating numerous recommendations on others. For example, when compared to many national peers, the Working Group found that SFMTA has the right component pieces, with streets, transit, and parking management working in alignment.


The Working Group’s Key Recommendations

  • Accelerate operator hiring and training so that Muni achieves its goal of stabilizing current service levels by Summer 2021.
  • Improve long-term subway performance by replacing the system’s train control system.
  • Finalize a package of near-term solutions by June 2020 to improve subway performance over the next two years.
  • Support congestion management strategies to improve transit system performance.
  • Engage with leadership and stakeholders to affirm and act on Transit First, Muni Forward and Vision Zero as the City’s primary mandates in the street environment.


Download the full report here


For questions about the report, please contact: 

Peg Stevenson, City Performance Director


For all press inquiries, please contact:

Alyssa Sewlal, Communications Manager


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About the Office of the Controller

The Controller's Office works to ensure the City's financial integrity and to promote efficient, effective, and accountable government. We strive to be a model for good government and to make the City a better place to live and work. The Controller's Office is responsible for governance and conduct of key aspects of the City's financial operations, including operating the City's financial systems and procedures, maintaining the City's internal control environment, processing payroll for City employees, managing the City's bonds and debt portfolio, and processing and monitoring the City's budget. The department produces regular reports and audits on the City's financial and economic condition and the operations and performance of City government.


About the City Performance Division

The City Performance Division of the Controller’s Office helps departments to:

  • Make transparent, data-driven decisions in policy development and operational management;
  • Align programming with resources for greater efficiency and impact; and
  • Access or create the tools they need to innovate, test, and learn.