Lean Team Nominated for Global Public Service Team of the Year

nomination announcement


San Francisco, CA — The Controller’s Office City Performance Lean Program is one of five international finalists for Apolitical’s 2019 Global Public Service Team Award in the Doing More with Less category.


The Lean Program equips City employees at every level of government to rapidly and continuously improve the quality of government services. They train and coach City employees to execute process improvements in their departments using the Lean methodology, and help identify simple, low- or no-cost solutions that improve the daily lives of staff and citizens.


The team also coaches executives and managers to treat their staff as problem-solvers and create a culture of continuous improvement by bringing front-line staff face-to-face with strategic performance measures in daily huddles and then soliciting their feedback about what can be better. A notable recent success has been at the Public Utilities Commission, where this initiative helped to cut months off time-to-hire without hiring new staff or deploying new technology.


Congratulations to the Lean Team's Ryan Hunter, Catherine Omalev, Vivian Chen and Isabel Ochoa on making it to the final five.


Learn more about the Lean Team and how you can partner with them.


About the Office of the Controller

The Controller's Office works to ensure the City's financial integrity and to promote efficient, effective, and accountable government. We strive to be a model for good government and to make the City a better place to live and work. The Controller's Office is responsible for governance and conduct of key aspects of the City's financial operations, including operating the City's financial systems and procedures, maintaining the City's internal control environment, processing payroll for City employees, managing the City's bonds and debt portfolio, and processing and monitoring the City's budget. The department produces regular reports and audits on the City's financial and economic condition and the operations and performance of City government.


About the City Performance Division

The City Performance Division of the Controller’s Office helps departments to:

  • Make transparent, data-driven decisions in policy development and operational management;
  • Align programming with resources for greater efficiency and impact; and
  • Access or create the tools they need to innovate, test, and learn.